سياسة الاسترداد والإرجاع

Overview

Our return and refund policy is valid for 30 days. If returned within 30 days or more of your purchase, we will not offer a full refund or exchange.

The product must be unused, in the same condition as you received it, and in its original packaging.

Many types of products are excluded from returns. Perishable consumer products, such as food, cannot be returned. Products manufactured within the health care industry, contain hazardous materials, or flammable liquids or gases.

Additional non-returnable products:

Gift Cards

Downloadable Products

Certain health care products

For the full return process, we require a receipt or proof of purchase.

Please do not return your purchases to the manufacturer.

There are certain instances where partial short purchases are not accepted:

Any product not in its original condition, damaged, or missing parts, except through no fault of ours.

Any product returned more than 30 days after the delivery date.

Refunds

Once the returned product is received and inspected, we will send you an email to notify you that we have received it. We will also consider whether your refund is approved or denied.

If approved, your original money will be refunded, and the original balance will be credited to your credit card or original method of payment within a specified time period.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

info@almudalal-pet.com

Sale items

Only regular product prices are refundable. Discounted items are not refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

info@almudalal-pet.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact Us at

info@almudalal-pet.com

for questions related to refunds and returns.