Frequently Asked Questions (FAQ)

We are an online-only store based in Jordan, and we currently do not have a physical branch. All orders are placed through our website with direct delivery to your doorstep.

Yes, we offer free delivery on all orders within Jordan, with no minimum purchase required.

Orders are usually delivered within 24 to 72 hours inside Jordan, depending on your location. If there is any delay, our team will contact you immediately.

Yes, all products we offer are 100% authentic and imported from well-known and trusted brands in the pet supplies industry.

We accept the following payment methods:

Cash on Delivery

Online payment via credit cards or electronic wallets (coming soon)

Yes, we accept returns or exchanges within 3 days of receiving your order, provided the product is unused and in its original packaging. Some products, like food or health items, cannot be returned for safety reasons.

Yes, you can modify or cancel your order within one hour of confirmation by contacting our customer service directly.

Yes, we provide various supplies for birds, rabbits, and fish, and we are continuously expanding our range.

You can reach us via:

البريد الإلكتروني: info@almudalalpet.com

WhatsApp or phone: 0779551854

Or through the “Contact Us” page on the website

Yes, we regularly offer seasonal promotions and exclusive discounts. Follow us on social media and subscribe to our newsletter to stay updated.